Alertacall - Moving on from hard-wired alarm and warden call systems

Step 2 - Create positive communications plan for residents As with most service changes, one of the key factors in generating a successful response from residents and staff members is properly articulating the benefits of the service change in a way that is both exciting and properly informing. There are a number of very positive messages around the decommissioning of hard- wired alarm and warden call systems. It is critically important to focus on those positive messages instead of saying “we are taking something away”. Examples of positive messages might include: 1. “We know that not everyone wants or needs an alarm so instead of forcing you all to have one, we are going to give you the individual choice. Be assured if you do want an alarm you can still have one, it just will not be through the fixed unit on the wall.” 2. “The hard-wired alarm and warden call system on the wall is coming to the end of its useful life and instead of passing the cost of replacing it on to you, we have a found a better approach that continues to protect you and protect your money too.” 3. “We know that a significant number of you do not like the hard-wired alarm and warden call box on your wall and think it looks institutional, therefore in time these will be removed from your property, which we hope you think will make it look smarter and more attractive.” 4. “We wish to put services in place that are more focused on improving contact with you, and helping us focus our time on those people who need it the most, this is something that residents have often requested - and there are better ways to do this than using the hard-wired alarm and warden call system on the wall.” 5. “Also, we want to look at improving door entry and security into the building and also modernising the way we detect smoke alarm signals using the latest technologies”. If you would like help and assistance in building a full resident communication plan around hard-wired alarm and warden call decommissioning then Alertacall can help you, see www.alertacall.com/contact www.alertacall.com 15