Alertacall - Moving on from hard-wired alarm and warden call systems

Step 3 - Implement newcontact systemprior todecommissioning A system like Housing Proactive can be deployed to properties in order to provide residents with increased access to housing related daily contact, news and information and housing providers with powerful messaging capabilities and management reporting that can help them focus their staff time and resource. Individual residents receive specialised equipment installed at their homes, based on telephone, mobile and tablet devices. This is provided to them free of charge, and they are encouraged to engage with it on a daily basis to allow for occupancy tracking, to control levels of daily contact with a specially trained team, and receive important news and information. Importantly, this equipment is not hard-wired and therefore the service can later be deployed in to other kinds of properties, allowing a housing provider to create a single coherent strategy for its service offering to older or higher needs residents. Importantly, because Housing Proactive is a housing management tool, some or all all of the cost of the service is typically eligible to be paid for by Housing Benefit. This can allow housing providers to recover the cost of the service. Alertacall, the company that provides the service can also work with housing providers to minimise the impact of new service charges for existing residents who are not in receipt of housing benefit as part of its corporate social responsibility work. Housing Proactive is tried and trusted by 40+ housing providers nationwide including several who have used the service in decommissioning their hard-wired alarm and warden call systems. See www.alertacall.com/ housing Housing Proactive has the following features and benefits: • Daily Proactive Property Checks - with control over human contact • Maintenance News Messaging - send routine messages • Buildings Emergency Messaging - send messages in emergencies • Occupancy Tracking - see who is in and who is out, to improve safety • Repairs Hotline - make it easy for your customers to get hold of you • Property Satisfaction Surveys - run short surveys and polls with customers • Housing Needs Profiling - detect changing needs for property adequacy • Property Reminder Service - prompt people to check smoke alarms etc • Housing Management Reports - extensive online reporting interface Moving on from hard-wired alarm and warden call systems 16 www.alertacall.com