Alertacall - Moving on from hard-wired alarm and warden call systems

Alternatives to hard-wiredalarmandwarden call systems Resident Communication&Engagement System First and foremost it should be acknowledged by housing providers that an overwhelming number of residents already have their own landline or mobile telephone through which communication can be made, so already even without a hard-wired alarm or warden call system there is a basic method of communication in place for residents. Furthermore, there are proactive systems that can be easily deployed that have capabilities far beyond those of hard-wired alarm and warden systems and that can also easily be deployed in to general needs properties too. This is important because it means a housing provider can then adopt a single model for supporting older and higher needs people and deploy that across all of its different types of accommodation, not just in its supported and sheltered housing. One example of such a system is Housing Proactive from Alertacall, which combines clever communications technology based around telephone, mobile and tablet based devices supplied free of charge to residents, along with specially trained personnel to improve daily contact with residents around housing related issues for older and higher needs residents. Residents are encouraged to engage with the devices provided as part of Housing Proactive each day to pick up news and information about property related issues and confirm occupancy. Where they is no engagement with a device, or engagement with the device appears to be unusual, a real human being calls the customer to determine that everything is okay at the property and communicate about housing related issues, for example outstanding repairs. Housing Proactive also has powerful messaging capabilities, that enables a housing provider to deliver loud and clear voice-based, image or video based messages at prescribed times to the individuals who need to receive them, for example “there are workmen on site today”. With flexibility to deliver to all residents, a specific group e.g. in one scheme, or to an individual resident, housing providers can dramatically improve their level of communication and engagement. 1 2 3 4 5 6 7 8 9 0 bring contact to life www.alertacall.com 7