Alertacall - Enhanced housing management and digital telecare

Maintaining regular contact with residents - OKEachDay For some people, engaging with their housing service digitally is quicker, easier and more convenient. Others may prefer to speak to a friendly advisor. With the OKEachDay system, regular contact is maintained with residents to help your housing team take a proactive approach to identifying issues. Our highly trained team is on hand 365 days a year and the service offers a range of options from daily to monthly contact – in fact, it’s purposefully designed to be flexible around the needs of each resident. Proactive property checks made in this way identify repairs and maintenance issues earlier, as well as detecting changing housing needs. Regular contact with our team has been shown to also help reduce feelings of social isolation for some residents. Making contact - If they still don’t press the OKEachDay button, then a friendly member of our team will call to ensure everything is OK at their property and pass on any relevant news or information. This means that customers always have the option of contact 365 days a year to report any issues. 3 Howdoes OKEachDaywork? Press OKEachDay - The resident presses their OKEachDay button anytime before their chosen time (up to three times a day). It’s easy to do, only takes a second and they can then get on with their day. 1 Reminder to press - To help people remember to press the button, we send out a reminder message about 10 minutes before their chosen time. 2 Handover process - Any information that needs relaying back can be passed onto the housing team or other nominated contacts, including family members where appropriate. This may include reported repairs, concerns that a property is unoccupied or that a customer or property is at risk in some way. 4