Alertacall - Enhanced housing management and digital telecare

IntroducingHousing Proactive Alertacall’s Housing Proactive service is used by over 50 UK housing providers to increase two-way engagement with residents for more effective housing management. The service is particularly useful in managing the housing of older people, people with learning disabilities, people with physical or mental health challenges and those fleeing domestic violence. By adopting the Housing Proactive service, social landlords are able to address some of the key aims of their digital agenda and overcome some of the barriers to digital engagement. Residents are provided with a portable touchscreen device which has built- in connectivity and, therefore, does not requireWiFi to be in place. Residents either engage digitally via the touchscreen to confirm that everything is OK at their property and to pick up news and information, or they are called by one of Alertacall’s highly trained team. This proactive approach to resident communication also helps housing providers meet the guidance of the Social HousingWhite Paper, helping you to provide homes which enable residents to live in ‘safety, security and with dignity’. Key benefits to your organisation Fundable and trusted Housing Proactive is available for a lowweekly fee per property without any set up or capital costs. Furthermore, the service is Housing Benefit and Universal Credit eligible. Lowweekly fee £ Confirmhealth and safety Maintain regular contact with residents, even when working remotely Increase resident communication Schedule news and information updates or broadcast emergency messages at short notice Take a preventative approach D etect changing housing needs and potential issues with tenancy earlier Improve repairs performance Promote self-service, either through the app or by speaking to our team Focus housing staff time and resource Identify issues relating to tenancy and property for further follow up