20 How we will measure success: What will success feel like ? “I was able to access my preferred choice of care close to home within 5 days and I felt safe and respected in my choices” Patients: “It feels like a partnership working with BPAS, they listen and ensure that local needs are reflected in the service” Commissioners “It has been great to see the improved trajectory of sites being rated Good or Outstanding, giving us confidence in the quality and safety of BPAS services” CQC “We are proud to give a significant research grant to the team at BPAS for their outstanding work in women’s reproductive healthcare” Innovate UK “I know BPAS has my back, our rights are front and centre in their campaigning that has had a real impact on society” Women “BPAS are my go-to organisation for any comment and view on women’s sexual reproductive healthcare and women’s rights” Media “The leadership team no longer feel distant from us at the front line, and I feel like my opinion matters” Sta : We will collaborate with our staff, commissioners and stakeholders to develop key metrics in line with national standards and guidance on an annual basis. We will build on our existing KPI dashboards and reporting processes, aligned to our Board Assurance Framework, to ensure we measure, report, and take corrective action if we are veering off course.
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