4 Our people Our people are our strongest asset, and we are proud of the care each of them delivers. BPAS has a total of 969 staff. Our employee numbers have grown significantly by 24% since April 2023 as we continue to invest in our services. Given the challenges we have experienced in the last 3 years our people have been through a lot of changes, resulting in an impact on staff morale. Our colleagues give outstanding care to patients and are kind, non-judgemental and committed to supporting women, however we don’t always show these traits to one another consistently. We recognise there is more to be done and are refreshing and relaunching our values, in consultation with our staff, to ensure we place our people at the heart of BPAS. However these values will be meaningless unless we ensure we display the actions and behaviours that reinforce them from board to floor. In 2023 BPAS used a third-party supplier to conduct our annual People Survey for the first time. This independence was well-received and valued by the workforce and resulted in a 74% response rate, delivering a 99% confidence level that the views were representative of the workforce. Feel colleagues demonstrate the BPAS values Line management was highly rated by over 80% of respondents Would recommend BPAS to family needing treatment Are proud to be working at BPAS Hybrid arrangements working well All TeleMed Hubs had the highest EEI and ENPS Communication within team is good The most common response to virtually every statement was a positive one Find their work worthwhile Find their work interesting Will go above and beyond when needed 94% 92% 98% 92% 84% 92% + + Main Positive Findings BPAS People Survey 2023 (main findings) 74% RESPONSE RATE Employee Net Promoter Score )eNPS) is 3.90 99% CONFIDENCE LEVEL White British Minority Ethnic Group 492 133 White Other 54 Younger employees and recent starters are more engaged than older longer serving employees Minority Ethnic Group employees most engaged White Other least engaged EMPLOYEE ENGAGEMENT INDEX (EE) = 75.30 IS HIGHER THAN OTHER BENCHMARK ORGANISATIONS 75.30
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