5 Our people (continued ) A common theme was the disconnect between our front-line staff and the senior management at BPAS, together with the challenges of ensuring communications throughout the organisation from floor to board and back. Our National Action Plan was formulated to address key areas needing improvement. We conducted a ‘Pulse Survey’ half way through the year and saw the impact on our people of better and increased communication, opportunities to give feedback and an increased leadership presence within our clinics. However, changing culture takes a significant amount of time and we are only at the start of this journey. Our focus going forward is to flip the traditional hierarchy pyramid that puts senior managers at the top of the hierarchy and ensure our front-line staff, the people giving great patient care, are seen as the most important people within BPAS.
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