Bikeability Trust Annual Review 2019

www.bikeabilitytrust.org Operations In 2019, the operations team delivered the following Bikeability programme management core services under the Department for Transport grant agreement. In 2019 the following were delivered: • Bikeability grant payments of £13,070,212.00 to 176 grant recipients • Bikeability award materials (certificates, badges, handbooks) distributed to c. 450,000 trainees throughout the year (22662 packs of core training award materials distributed to registered Bikeability providers in this period) • Bikeability provider/grant recipient registrations, at the end of 2019 there were 326 active registered providers and grant recipients • Bikeability instructor registrations, at the end of 2019 there were 2752 active registered instructors • Bikeability email accounts and helpline, 5747 emails processed in four email accounts, and 570 helpline phone calls answered in this period • Bikeability quality assurance, 36 external quality assurance visits completed 14