CTC - Candidate Handbook

Your Responsibilities: Company Policies & Procedures Understand that you have the right to appeal or complain if you do not agree with your assessment decision or are dissatisfied with the assessment process. Understand that company policies and procedures relating to the assessment process are outlined in the Support Pack and available on request. Code Of Conduct Participate in an Induction and Initial Assessment and agree an Individual Learning Plan. Make a positive commitment to your own personal development. Show consideration and respect to all individuals. If, in our opinion, your behaviour is abusive or unreasonable you will be removed from your programme without refund of fees. Notify the Centre if you are going to withdraw from the programme for any reason. If you fail to respond to communication from the Centre for a period of eight weeks, you are effectively removing yourself from the programme and are exonerating the Centre from all of their responsibilities. If you do not complete your programme and/or you are made redundant prematurely by your employer for any reason, we do not accept any responsibility and are not required to refund the cost of your programme. Data Protection/Security Provide the Centre with all the appropriate details to register you with the Learner Record Service (LRS) in order to generate a Unique Learner Number (ULN) and register you onto the appropriate qualification with the Awarding Organisation. Notify the Centre of any changes (i.e. Name, Address, Assessment Location). Allow reasonable access to premises for evaluation and monitoring purposes until your programme has been completed. Such access will be arranged at your convenience. Allow the Centre to provide appropriate information to your employer relating to progress on your programme. Allow the Centre to use your feedback in any marketing/ promotional material. Understand you have the right to access information that is collected, processed and stored. Plagiarism Submit your own original work which is clearly presented and a true reflection of your abilities and knowledge. 7 ROLES & RESPONSIBILITIES