General Terms and Procedures CLOCK IN AND OUT It is expected of all employees (hourly paid) to adhere to the company’s clock-in and clock-out procedures when starting and ending their shift times. It is necessary for you to clock in and out on your own. For any reason, you are not allowed to tamper with the clocking records or clock in or out on behalf of another employee. If you forget to clock in or out, you risk not getting paid for the hours you worked. To avoid this, notify a manager as soon as possible and provide the precise time of your arrival or departure along with the reason why you did not follow the correct procedure at the time. COVER The following procedure will be followed if you would like to cover a shift or have another employee cover your scheduled shift: 1. The date and time of the shift that needs to be covered should be communicated to both employees. Half shifts will not be permitted. 2. To confirm the full shift time for the cover, both employees must email the venue. They must then wait for a manager to respond the manager may refuse the request if there are gaps in the rota. 3. Through Fourth, both employees must request and accept this. It would be your duty to find substitute coverage if you had committed to cover a shift for another employee and were subsequently unable to do so. LATENESS It is advisable to notify a manager via phone or email as soon as possible if you anticipate being late for your shift. A manager has the authority to send you home if you neglect to notify them and your shift has been covered. VISITING VENUE’S You must either speak with a manager or email the venue in order to make a social visit, and you must wait for a manager to confirm your request. The manager has the final say over whether to let you in or not if you show up at the venue without confirmation. EMPLOYEE FACILITIES The company offers the use of a kettle, coffee maker, toaster, and microwave for making beverages. These can be used during authorised breaks as well as prior to and right after your shift. All food and beverages must be consumed in the staff room. None may be brought into any areas that interact with customers. PERSONAL PROPERTY It is best to avoid bringing personal items into work or areas where customers are present, as the company will not be held responsible for any misplacement or harm. You can give a manager your purse, wallet, phone, or anything else you think is valuable, and they will lock it in a drawer. LOST PROPERTY You should report any lost or misplaced items to the manager, who will make an effort to locate the owner, whether they belong to a customer or an employee. Lost property needs to be filed on the lost property form and kept in the staff room. VENUES CONTACT LIST *Employees of Oslo and Garage will receive management contact details directly from the venue. VENUE E-MAIL PHONE NUMBER ROCK CITY – Lateness, Sickness & Cover shifts@rock-city.co.uk 0115 950 6547 ROCK CITY – Social visits staff@rock-city.co.uk N/A THEKLA staff@theklabristol.co.uk 0117 929 3301 BODEGA bodega@dhpfamily.com 0115 950 5078 RESCUE ROOMS staff@rescuerooms.com 0115 828 3173 STEALTH staff@stealthclub.co.uk 0115 828 3173 OSLO* Managers e-mail Managers mobile GARAGE* Work WhatsApp group chat or Managers work e-mail N/A 15 14
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