EVENT PREPARATION CHECKED IN All products are checked and tested when they arrive at our warehouse to ensure they are stored in good working condition PRE-DESPATCH TESTING All products are checked again prior to despatch to ensure they are in full working order SHIPMENT Where possible we will add in additional days to the hire at no extra charge to cover any potential delivery delays by our couriers ORDER RECEIPT Check for any damages and report them immediately. Please take pictures and send them to us promptly ORDER RETURN Please empty all the consumables prior to return, they should be returned in the same condition you received them. Our core value is to have safety and quality at the forefront of all our decision making in order to deliver the highest standard of SFX to our clients. TO aid this process we’ve developed a 7 Point QUALITY CHARTER using the acronym ‘WE CREATE’ – World Class SFX CHECKED BACK IN We will inspect the equipment and if we find any issues or damages we will inform you and you could be charged for repairs
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