End User Brochure A Supporting our customers Your customers expect great quality coffee, and you rely on your coffee machine to deliver it. It’s precision equipment that needs to be working at its best – and if it isn’t operating correctly, you need to get it remedied fast. From regular routine maintenance to emergency repairs, our Field Service Solutions team has the expertise to keep your equipment up and running – minimising downtime and protecting your revenue. No matter where you’re located or what type of equipment you operate, our team delivers real peace of mind. • We deliver a nationwide full-service solution including installation, maintenance and repair. • We are independent, supporting all manufacturers and models. • Our highly-trained field engineers are supported by our friendly customer service team, ensuring you get the help you need when you need it. • We respond fast and work efficiently, using remote fix options where appropriate, delivering best-in-class speed of response and first-time fix rates. • Our free communication app keeps you informed and up to date, with regular reports on all ongoing jobs. • If your repair looks like it could take a little longer, we have plenty of loan machines to cut your potential downtime. The Coffee Machine Experts 03
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