Governors’ update 11 Your feedback in action At the RFL, we are committed to improving how we communicate and engage with you, our members. Last year, we invited you to share your thoughts on what we are doing well and areas where we can do better. Over two months we surveyed staff, patient and public members. We received almost 900 responses – a huge thank you to everyone who took part. Your feedback has given us meaningful insights into how we can better connect with our membership from north central London and beyond. Below, we’ve highlighted key findings from the survey and the steps we’re taking to strengthen our engagement based on your feedback. Survey highlights Medicine for members’ events These events give our members, and the public, a chance to learn more about the RFL’s services. Over a third of members who responded to our survey had attended at least one of our medicine for members’ events. Respondents said they wanted to hear about cardiology, oncology, research and innovation at future events. Annual members’ meeting These events are an opportunity to reflect on the incredible achievements of our staff during the previous year. Attendees receive updates on our operational and financial performance and can have their questions answered by executive directors. Respondents said they wanted to hear how we are managing waiting lists, how our trust is promoting health and wellbeing and more about new research. Monthly membership update This newsletter includes the latest updates from across the RFL. Preferred topics are development and service changes and research. Members are also interested in campaigns, feedback from patients and human-interest stories. You said. We’re listening! • The world-class research taking place at our trust took centre stage at our latest annual members’ meeting. Attendees heard from Nicole Matthew, a RFH patient, about how research into a vaccine that protects kidney transplant patients against urinary tract infections has made a significant difference to her quality of life. • You let us know that our annual members’ meeting should be no longer than an hour and a half and we implemented this for our most recent event. • At least one medicine for members’ event in 2025 will focus on one of your top three preferred topics, which are cardiology, oncology and research and innovation. • Ground-breaking research taking place across the trust is spotlighted in every monthly membership newsletter. We are always looking for ways to improve the way we communicate and engage with members. If you would like to share any feedback, please email rf-tr.governors@nhs.net Become a member of the RFL and help make a difference Encourage your friends, family, colleagues and patients to become a member of the RFL and get more involved with their local hospital. From sharing feedback about our services to being able to stand for election as a governor, they will have a chance to make a real difference. Our members receive information about our trust’s developments directly into their inbox and are invited to join events. They have the opportunity to elect representatives to serve on our Council of Governors and stand for election as a RFL governor. Following our merger with North Mid, we are expanding the council, with new elections in the coming months to ensure the voices of North Mid’s local communities are included. Becoming a member is free and open to those who live in England and are aged 16 or over.
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