5 Staff survey: what our staff shared about working at the RFL More colleagues than ever said they would recommend the RFL as a place to work, according to the annual staff survey. The latest results also showed more than three quarters of staff said they would be happy with the standard of care provided by the trust if a friend or relative needed treatment. A record-breaking number of colleagues took part in the 2024 survey, helping provide an accurate picture of what working at the RFL is like; 57% of staff at the RFL and 64% of staff at North Mid shared their feedback, response rates well above the national average. The NHS staff survey helps identify areas where the trust is performing well and where improvements need to be made. The 2024 survey took place before the merger of the RFL and North Mid, meaning results are separate this year. Results are in At the RFL, over 89% of staff feel trusted to do their job and believe their role makes a difference to patients and service users. Compared to 2023, more RFL staff said they feel valued by their teams and that teams across the trust work together to achieve their objectives. 80% of staff said when errors, near misses or incidents are reported, the trust takes action to ensure they do not happen again. There was also a 4% improvement in staff feeling secure to raise concerns about unsafe clinical procedures. At North Mid, almost 60% of staff said they often or always look forward to going to work. Compared to last year, there was an increase in staff saying their appraisals helped improve how they do their jobs and feeling that there are enough colleagues for them to do their jobs properly. More staff also said they did not experience abuse from patients, service users and the public, and less said they completed unpaid additional hours per week. More work to be done Despite some improvements, more still needs to be done to improve the experience of staff in the areas of discrimination, bullying and harassment, and morale. RFL group chief executive Peter Landstrom said: “I’m pleased to see continued improvements across several key areas in this year’s NHS staff survey results. Thank you to all staff who completed the survey. Our high participation rate, well above the national average across all our health units, gives us a great insight into what working at the RFL is like. “We recognise there’s still work to be done. We’re committed to addressing areas that need improvement, particularly in reducing harassment, bullying, and discrimination experienced by our staff. Work has already started in this area, and we have shared the actions we are taking to improve sexual safety across the trust. “These results provide valuable insights that will guide our efforts to make the RFL an even better place to work.” Next steps Thank you to all our staff who took the time to complete the survey. Following the results, we will be taking steps to act on feedback to improve the experience of working at the RFL. We will continue to listen and encourage you to share your feedback through a variety of forums. Keep an eye out for further updates on Freenet. 6,760 staff at RFL completed the 2024 survey.
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