Royal Free London NHS Foundation Trust Sleighing it! Arsenal players spread festive cheer Staff, members, and governors’ magazine // November / December 2025
L-R: Caitlin, Ibiyemi, Chidi, Ariana and Laia Follow our X account @RoyalFreeNHS to see what our patients and staff are saying about us Arsenal players spread festive cheer to children’s ward 3 to the November/December edition of our bi-monthly staff, members and governors’ magazine. Winter is here and I know staff across our hospitals will be working exceptionally hard to meet the demand we see for our services. One of our first stories on page 4 acknowledges our CFH theatre team who have achieved over 80% theatre utilisation recently. We also highlight the vital work of our psychological professionals who support our patients on their medical journeys on page 6, and the journey of one of our patients turned nurse on page 10. The children’s wards at BH, North Mid and RFH have welcomed some special guests who came bearing gifts for our young patients. You can read more about how they spread some Christmas cheer opposite. Our Royal Free Charity Pets as Therapy dogs in their finest festive wear also bring joy to our patients and staff on page 5. Next year, we will be launching our new trust values which have been shaped by you. We’ve outlined some key themes which have emerged from your ideas and are putting them to the test – read about the next steps for the project on page 10. I hope you all manage to get some well-earned rest over the festive period. Thank you once again for all that you continue to do for our patients and our communities. Two international stars of women’s football spread festive cheer as they visited the children’s ward at the RFH earlier this month. Australia’s player Caitlin Foord and Spain’s star Laia Codina, who both play for the Arsenal women’s team, took time out of their busy schedule to meet with patients and their families, delivering gifts including signed merchandise. Among the children they met was eight-year-old Madison, who was delighted with the surprise visit. She said: “It’s amazing to meet them. I’m a fan of the Chelsea men’s team, but now I’m also a fan of the Arsenal women’s team. I’ve just asked my mum if I can have tickets to a match for my birthday in January.” Madison added that she loved the team tracksuit she received and wanted to put it on as soon as possible. Caitlin and Laia also met Ibiyemi and Chidi, parents of five-month-old Ariana – who became instantly attached to an Arsenal teddy complete with a white and red striped scarf. Dad Chidi said: “It’s wonderful to meet them. We are really lucky because this is not an everyday thing. Now Ariana has seen Caitlin and Laia, I hope she will grow up and play for Arsenal. “I’m originally from Nigeria where women’s football is really big so I’m so pleased we got to spend time with them. We’re really grateful.” During the visit, the players also met with staff on the ward and took photos with them. Play specialist Siobhan McCurry said: “It really brightens up the children’s day. It’s not easy being in hospital and this makes such a difference. It also picks up the staff after a busy day, it’s joyous and we really appreciate the visit.” Hello and welcome I hope she will grow up and play for Arsenal “ “ Peter Landstrom Group chief executive Key to abbreviations: Barnet Hospital: BH Chase Farm Hospital: CFH North Middlesex University Hospital: North Mid Royal Free Hospital: RFH Royal Free London: RFL 2 Madison, with Caitlin and Laia
5 4 When it comes to improved theatre use CFH is on a roll. Unsurprisingly, the solution has not been just one thing but several. John Wilson, senior operations manager at CFH, explained: “We weren’t booking as many patients as we wanted to, there were more cancellations on the day and up to seven days before.” So what changed? John puts it down to more joined up thinking between services. Extra resource was put into the preassessment team, including more weekend working so more patients are able to be booked. Plus, the bold decision was taken to book at 110% instead of 100% to help reduce the impact of cancellations. John said: “All Barnet Hospital health unit services, which make up the bulk of our patients, have bought into this approach and that’s delivered great results. One of the other things we did was to identify how long each individual consultant takes to do a procedure, which helps us predict with greater accuracy how many patients we can book in – delivering less downtime.” The sky’s the limit for CFH theatres Carol Baldwin being cared for in recovery after receiving a left hip replacement Theatre staff at CFH Our services … have bought into this approach and that’s delivered great results “ “ Scrutiny is also key with daily and weekly meetings, including looking closely at cancellations from the previous week to understand how this could be mitigated going forward. Since the beginning of June, utilisation has been over 80% and in October more patients received their planned surgery than any other time in the past year. John added: “Everyone is playing their part from consultants to anaesthetists, scrub nurses, theatre nurses and the surgical ward.” And the team aren’t stopping there. John said: “We are still looking at how we can improve. We’re currently considering running a reserve list to help with cancellations. We’re also looking at how we can triage potentially a third of patients so instead of them having to come into hospital for pre-assessment this could be done electronically and on the phone. This would enable us to concentrate on the ones that do need to be seen faceto-face and that could also really help us speed things up going forward.” ‘Tis the season to be jolly and nothing spreads joy and cheer quite like our four-legged therapists. Over 27 licensed Pets as Therapy dogs visit our hospitals to brighten the days of our patients and staff, thanks to the Royal Free Charity. Each has passed their therapy dog assessment which tests their character, how they respond to noises, different types of people and lots of petting. At Christmas time, they pull out all the stops – and that includes elf costumes. Izzy brings the sparkles Izzy the Pomeranian has many fans at CFH and laps up the attention from staff and patients when she visits the wards and waiting areas in her dog pram. She’s been volunteering for five years. Amanda O’Grady, Izzy’s owner, said: “People are shocked to see a dog in the hospital, but the reactions are generally great. Izzy is the biggest stress reliever and can help with patients’ anxieties, whether it’s about a procedure or a blood test.” Luna lends a helping hand Four-year-old Luna is a famous face around the emergency department (ED) at the RFH – even when on elf-duties. She first started accompanying owner Brooke Reeve, ED operations manager, to wards and staff meetings in 2022 and her tail hasn’t stopped wagging since. “Luna is very calm and understands when to approach people,” Brooke said. “People come in and say ‘I need a Luna hug’. Working in ED is busy, especially heading into winter, so it’s nice to take yourself out of that environment for a moment and have Luna give you a cuddle.” Santa paws has come to town Jesse, Santa’s little helper Cocker Spaniel Jesse loves visiting the staff areas at CFH in her finest Santa jumper. She first started volunteering in August, and has already located all the treat drawers in the hospital. Volunteer Tracy, who adopted Jesse when she was five years old, said: “I’m not sure what happened when she was young but Jesse doesn’t like being left alone, and so loves being out and about – all the staff come up to her when she visits and they love it.” Teddy gives teddy-bear hugs Teddy is a miniature Golden Doodle and has been volunteering on the RFH wards for a year and a half. He’s a charmer with staff and even receives his own Christmas presents – and cubes of cheese – for his hard work. “We were once visiting a patient who was recovering from a stroke and Teddy was included in their sensory therapy. The patient stroked his fur and told the physiotherapists what they could feel,” Jill Norman, Teddy’s owner, recalled. “He’s also been to ICU and the children’s ward, where children often find it easier to talk to the dog than to adults.” Teddy 2 This Teddy visits North Mid and is a Cavachon – part Cavalier Spaniel, part Bishon Frise. He is eight years old and has been a familiar sight on the wards for the past six years, offering up his paw for a shake and tummy for tickles. His owner Keith said: “Teddy is a bit of a diva and loves children. If they don’t stroke him he’ll look at them as if to say ‘What’s wrong with me?’”
6 7 “This work is deeply meaningful”– meet our psychological professionals When a patient visits one of our hospitals for an appointment – such as a plastic surgery consultation, a kidney transplant assessment, or ear, nose and throat checkup – there’s one medical professional many don’t expect to meet. A team of around 60 psychological professionals work within a range of services to provide psychological support for those receiving care for physical health issues, and it can be surprising for patients to see them. We spoke to several team members to shine a light on what being a psychological professional is all about. Working within a range of services Our psychological professionals can be found in 23 different services across the trust. Elissa Myers, clinical psychologist, has worked in the intensive care unit (ICU) at BH for four years. Describing her role, she said: “I support patients, families and carers with the emotional impact of being in ICU – including intensive care delirium, which is common after patients wake up after being intubated or on ventilation. I help them make sense of the missing patch of time and make them feel safe.” Consultant health psychologist Sarah Afuwape works in renal services and is there for patients experiencing kidney failure, dialysis or transplants. “With transplant patients, we assess whether they are ready for transplant, what their motivation is and if they have any misconceptions” Sarah said. “If there are any barriers to them receiving a transplant, we help them work through them.” Clinical psychologist Saara Cavanagh works in plastic surgery at the RFH. She shared: “I’ve seen patients who have lost fingers or ears, undergone breast reconstruction or who have skin conditions – we help them adjust to these visible changes in their appearances and support their physical recovery.” Mehnaz Chaudhury, senior psychotherapist, supports elderly patients during their hospital stays. She said: “I help patients understand how their unconscious thoughts or past experiences are affecting their hospital stay. A lot of the time, patients can have unresolved trauma that becomes too overwhelming when they’re admitted to hospital.” “Sometimes patients can ask why they’re seeing us,” Saara commented. “In plastics, I explain that we’re there to support them as a whole person, not just their injury or surgical procedure. We also help them build trust with medical teams.” “When I’m asked to see a patient, some will say ‘I’m not doo-lally!’,” Mehnaz recalled. “I have to reassure them that I’m not there to assess their state of mind – I help them understand why they’re feeling afraid or anxious and help to take some of their pain away.” Esther Hansen is the joint lead for psychological therapies at the trust. She explained: “One of the most important things for patients to understand is that struggling with what is happening is not a sign of struggling mentally. It’s normal – but it’s most important to understand what someone can do to help themselves through treatment and recovery.” Honouring patient stories Hearing their stories and helping patients feel understood is an important aspect of the psychologists’ work. Shimu Allen is the lead clinical psychologist at the Ian Charleson Day Centre (ICDC), which supports over 3,000 patients who have HIV or AIDs. “The biggest challenge our patients face is stigma,” said Shimu. “I often use narrative therapy to help individuals stand up against this and challenge stigma. Storytelling is really powerful as it’s important for patients to share how they’ve managed over the years.” Mehnaz recalled a particular patient’s story: “I went to see a patient who wouldn’t agree with her disability diagnosis. It transpired she felt betrayed by her body. Although changing circumstances meant she was finally in a position to live her own life, her legs had given up on her which was hard for her to accept. I helped her come to terms with the reality of her situation.” Collaboration is key Multidisciplinary working is key for the team – and for improving patients’ quality of life. Consultant clinical psychologist Jolyon Poole works with patients living with chronic pain conditions at Edgware Community Hospital. He highlighted the importance of collaborating with medical colleagues to deliver integrated care: “Our multidisciplinary approach helps enhance outcomes for our patients, as well as reducing the number of appointments and improving their experience. “Most of our patients have significant comorbidities, such as post-traumatic stress disorder where they might experience flashbacks of how their pain developed, such as an assault or road traffic accident. We now offer trauma-focused therapy within the pain service as a way of supporting their engagement in pain management.” Why do I need to see a psychologist? “ “ “Since the pandemic, there has been more focus around psychological support, especially in ICUs. We’re seeing psychologists embedded in health areas all the time now, which is important,” Elissa shared. “You can’t separate the body and the mind,” Shimu said. “They interact with one another and that support allows patients to manage their health issues and live a better quality of life. And it’s not just working with patients – sometimes we get asked to support colleagues or teams too.” Shared learning Alice Nyabb is a trainee clinical psychologist, who requested to work at the RFH for her six-month placement. She said: “It’s fascinating work and I’m a sucker for understanding the medical side of things – I’ve already observed a surgery. It’s really enriching.” Nick Carrager, clinical psychologist in ICDC, said: “Working so closely with doctors, nurses and health advisors, we all learn something. Medical staff get upskilled in psychology and we learn more about medical approaches.” Finding fulfillment Sarah shared: “In renal, it’s about small wins. Our patients have a chronic condition – they go through different stages, but to make a difference in a single stage is really rewarding.” “This work is both humbling and deeply rewarding,” Jolyon said. “When I first started my psychology career, I used to worry about speaking to patients who had chronic pain – I felt helpless and didn’t know how best to support them. But over the years, I’ve seen how pain management services can support patients to reconnect with meaningful activity.” “Our training is intense – we have to work on ourselves before we take on someone else’s trauma,” Mehnaz said. “But I love it. This work is deeply meaningful, and I’m privileged to be able to work with patients in this way.” Renal and liver psychology colleagues Members of the ICDC psychology team Elissa Myers Jolyon Poole
8 The Royal Free Charity’s winter fundraising appeal is highlighting how donor-funded services ease the loneliness that patients can experience in hospital – often amplified during the festive season. According to a recent study more than 60% of older adults admitted to acute hospital wards reported feeling lonely. Charity massage therapists, peer support groups and volunteers bring comfort and connection to recovery, helping patients heal faster and return home sooner. Bhavisha, an ulcerative colitis patient, was admitted to the RFH following major abdominal surgery. There, she found solace through the charity volunteers, therapists and support groups. Bhavisha said: “The charity massage therapist offered to massage my swollen legs. It was bliss. Later I joined the charity’s inflammatory bowel disease support group. Sitting in a room full of people who understood was life changing – for the first time, I didn’t feel alone.” Now, Bhavisha runs the same support group that helped her. She said: “We’ve got a community which is lovely because the condition can be isolating. Now, if I can help someone with my experience, then all of this will have been worth it.” Lots can happen in 40 years – but for nine members of staff across our trust, one thing has remained constant: their dedication to caring for patients and supporting the NHS. We caught up with these colleagues as they celebrated this milestone to hear about their career highlights and reflections. Congratulations also go to the 189 staff who have reached the 25 year milestone. You can find the full list of awardees on Freenet. Still caring after 40 years Bhavisha’s story is at the heart of the charity’s winter fundraising appeal to fund the services that ease loneliness and promote faster recovery. Sinead Hanton, ICU matron at RFH, said: “When patients feel calmer and more grounded, they’re often more engaged in their recovery. The charity really does make a meaningful difference, for patients and for the staff caring for them.” Find out more at royalfreecharity.org/winterappeal Senior midwife Caroline Garside began her NHS career as a nurse in 1984 before qualifying as a midwife in 2008. “No two days are ever the same and I’m proud of my skills and experience,” she said. “Midwifery underpins maternal health and is all about compassionate, skilled and respectful care.” Royal Free Charity launches appeal to ease hospital loneliness 9 Keeping loneliness at bay Patients with sickle cell disease or thalassemia syndromes are now benefitting from a 24-hour service helping them to bypass ED at North Mid and get the help they need sooner. The daytime model launched at the end of last year and the service became fully 24-hour operational last month. That means a patient can ring a hotline manned day and night by a member of the haematology team. They will either provide self-care advice or invite them in for assessment by one of the team during the day or the medical team out of hours who, if necessary, can admit them immediately to a dedicated bed. Alternatively, if appropriate, patients can be directed to the community team or virtual ward, or be seen at a consultant haematology ‘hot’ clinic to deal with longer term issues. Patients have praised the ED bypass service for reducing wait times for vital pain medication, with average waits being just half an hour, and for Here for our patients 24/7 helping them navigate their hospital journey in a more holistic way. The number of admissions to inpatient wards has fallen since the ED bypass unit opened and there has been a consistent fall in length of stay for patients who are admitted, which is now less than two days for the last three recorded months. Monitoring of repeat attendance does not show a consistent pattern but there is a focus on support for those coming into hospital on a frequent basis, so their condition can be managed as well as possible. Sekayi Tangayi, haemoglobinopathy nurse consultant, said she was incredibly proud of what had already been achieved but there were still improvements to be made. She said: “We are delighted that London Ambulance Service are about to start bringing patients directly to the haematology day unit which will again improve their experience and speed up their route to care.” L-R: Morag Oldfield, Sandra Vaughan and Mary Butler celebrating their long service awards Patrick Sockalingum Sandra Vaughan worked as a sister at North Mid and later as a community midwife before retiring and returning part-time to a baby vaccination clinic. “I enjoy talking to the mums,” she said. “It’s lovely when they come back and show me their little ones.” Morag Oldfield, now QI midwife audit lead, rejoined North Mid after raising her three children and currently works under the ‘retire and return’ scheme. “I’m really appreciating my work life balance,” she said, adding that she spends her free time travelling in her new campervan. I’m really appreciating my work life balance “ “ Mary Butler has had a varied nursing career at North Mid, from general medicine and HIV and AIDS wards in the late 1980s and early 1990s to oncology. Now matron for care of the elderly, she reflected: “The HIV and AIDS work was very challenging but it’s wonderful to see how people are living with it today.” Janet Pardo, matron for maternity at North Mid, has never worked anywhere else in her 40 year career. “I always felt that if I didn’t have anything more to add or improve, I would move on,” she said. “But there was always something to work on – and there still is!” After “just 24 hours of retirement” Jennifer Law came back to work in outpatients at Edgware Community Hospital three years ago. Her advice for new starters: “Always strive to learn more and respect everyone and their role. Everyone’s position counts and keeps the NHS running. Honesty and fairness are so important.” When Patrick Sockalingum started his NHS career in intensive care at BH, his first day coincided with a snowy winter – a stark contrast to 35 degree heat in Mauritius, his home country. “I’ve met wonderful people and learned an awful lot,” he said. “But my focus has always been on patient care. Basic care done well with courtesy, kindness and attention to detail is fundamental.” June Winterflood, patient navigator in paediatric care, reflected on decades of change. “After having my family I moved into paediatrics, and I’ve seen a lot of change as services have grown and evolved.” Shortly after receiving her long service award, she began her retirement with an “amazing” trip to Japan. Earlier this year, Caroline Haggard, ophthalmology clinical PA, received her long service award before retiring after 45 years at BH. She said: “I’ve seen so many changes through the years, but I’ve always put patients first.”
Governors’ update 10 11 From patient to nursing associate Innovative cancer care and population health advances celebrated at annual members’ meeting Members of the public, staff and patients gathered in the Sir William Wells Atrium at the RFH to learn more about the trust’s latest achievements and ambitious plans for the future. Staff were also thanked for their exceptional hard work. The reflections of patient Eliese Gray – one of the first people to undergo surgery using the trust’s new da Vinci Xi surgical robot, made possible by the Royal Free Charity – was a highlight of the evening. Introduced by her surgeon, Dr Abhishek Reekhaye, she shared her remarkable story of resilience and recovery. Eliese’s journey began with an unexpected diagnosis of kidney cancer, discovered during investigations into pneumonia at North Mid. She was referred to RFH for robotic surgery, which is less invasive than a traditional operation and allows patients to get home sooner. Nursing associate Nadia Dika is the ultimate ‘patient whisperer’. Calm and empathetic Nadia is possessed with the ability to see the hospital experience from the patient’s perspective. Perhaps that is hardly surprising when you understand what led Nadia, now 52, to a nursing career. She said: “I turned up at the RFH’s ED five years ago with an infection on my spine. I thought I’d be given some antibiotics and sent on my way but instead I was admitted in just the clothes I stood up in. All I had with me was my phone!” Luckily her experiences for the few days she had to spend in hospital during the second COVID lockdown were incredibly positive. “My family had to leave things for me as they couldn’t come in but the staff couldn’t have been kinder and the care I received, including surgery, was amazing.” At the time Nadia was working as an assistant in a care home. Returning home after her stay, Nadia couldn’t stop thinking about her inpatient stay and one thing led to another. “A year to the day I was discharged I began a new role as a health care assistant in day surgery at the RFH,” revealed Nadia. “As well as caring for people like I’d been cared for what also appealed was that I could see that if I wanted to progress there were prospects. After a year I began an apprenticeship to become a nursing associate and I got my pin this August. Next year I can start on the path of becoming a registered nurse, which is my ultimate goal.” Nadia added: “I work with an amazing team who are incredibly supportive. I never forget what it was like being a patient. I know how important it is to put their minds at rest.” Nadia Dika On the first day home I was walking up and down the stairs “ “ She said: “The day after the operation I was sitting up in the chair. I was just two days in hospital after my surgery and on the first day home I was walking up and down the stairs.” Eliese’s story underscores how advanced technology is transforming patient outcomes, reducing length of stay in hospital, and enabling patients to return to everyday life sooner. The meeting also spotlighted the trust’s faculty of population health, which is empowering staff to have meaningful, health-improving conversations with patients. Dr Judith Stanton, director of population health, joined by Sarah Milne, kidney nurse consultant, and Jon Spiers, chief executive of the Royal Free Charity, explained how the faculty was founded and how the charity’s support has been crucial in driving its success. They shared standout achievements from the first year, including the establishment of seven pilot sites across diverse clinical teams to embed population health principles into everyday patient care, and the successful training of more than 2,000 staff members. Looking ahead, they outlined ambitious plans to launch 10 additional pilot sites across the trust and apply insights gained from these initiatives to drive improvements in urgent and emergency, elective and cancer care. The event was chaired by Linda Bogod, lead governor, alongside Mark Lam, group chair, and Peter Landstrom, group chief executive. Linda highlighted the council of governors’ achievements over the past year, including approving the merger with North Mid and welcoming 13 new governors. Reflecting on wider societal challenges, Mark said: “The increasing sense of intolerance, division and hate which we’re witnessing in society has had a profound impact on us all here at the RFL. But I would like to reassure our staff, communities and those of you with us this evening, that we stand together against any form of discrimination, including Islamophobia, antisemitism, or racial hatred of any kind.” As we near the one-year anniversary of the merger with North Mid, Peter reflected on how far we’ve come and praised the dedication of staff across all sites. He said: “In less than a year, we’re already seeing fantastic progress – from improvements in A&E performance and cancer pathways to expanded virtual ward capacity. We’ve also increased the number of patients accessing and enrolling in clinical trials, and we’re now pooling our resources to benefit all our patients, wherever they are. Our teams have worked exceptionally hard since January, and I’m incredibly proud of everything they’ve achieved so far.” L-R: Eliese Gray and Dr Abhishek Reekhaye The next phase in the project to create our new trust values is now well underway. Over the past few months, hundreds of staff shared their ideas through workshops, feedback sessions or online forms. Thank you to everyone who has taken part so far. From heartfelt stories to practical insights, these contributions have helped shape a set of guiding principles that reflect who we are and who we aspire to be. We believe these ideas can help ground our decisions, shape our actions and help us hold each other accountable in our work. The next step is for these principles to be tested. Directors of people and culture are leading a series of ‘big conversations’ across each health unit. These will Be a part of our ‘big conversations’ be an open space for staff to reflect on what these themes mean to them, how they connect to our trust’s ambitions and how they can guide us through everyday challenges together. This is the next opportunity for staff to get involved in shaping our new RFL values. Information about how to join in the ‘big conversations’ is on Freenet.
12 60 seconds with… Dr Rob Smillie Radiologist and chief medical information officer (CMIO) Tell me a bit about your roles: I’m one of the RFL CMIOs, and I work within the clinical digitisation team. My role essentially translates the worlds of digital and clinical, bringing them together in the best way that works for patients and staff. I’m also a radiology registrar, and I balance the two. We look at what digital tools we should use, how to optimise the ones we currently have and how patients interact with them. I’m also the chair of our digital technology advisory group which assesses whether third party digital tools are suitable and feasible in situations where we have a problem that can’t be fixed by changing the people or the processes, or by utilising existing tools. We look at how we make new tools work within current demands, timeframes and costs. How did you get into the clinical digitisation side of things? Before this role I had a background in research, some of which was more technical, and then I took a secondment at NHS England where I worked for the national medical director as one of the fellows within the national transformation team on the roll out of large-scale programmes. Job adverts for the RFL CMIOs came up and I thought I could bring a different perspective. What advice do you have for people who would like to get into this kind of role? I’m often asked, ‘do I need to learn how to code? Do I need to learn how to do something really technical?’. I think the most important thing is being able to get things done and to be able to work with people well, understanding the processes that you work within, the constraints of the system, and aspects of finance, governance, clinical and digital. With the portfolio of work I have, it’s useful to have a slightly broader view of things. What’s the best part of the role? That is the thoughtful, caring colleagues who come from a really wide range of backgrounds – digital, commercial, procurement, informatics, research and clinical. I work with people with so many different perspectives on how to deliver work, and I’m continually learning from them. What are you most proud of? There’s a small group of us who’ve pushed through bringing on board some quite new, emergent technology. Clinical teams put lots of data into the electronic patient record but as a trust we really struggle to make full use of it for service improvement and research because lots of it can’t be accessed. We’re hoping to run a number of projects using the CogStack platform which gives us flexible access to all this data so we can make better long-term decisions for our staff and patients. We’ve recently launched the platform across the trust and it’s been excellent to see people’s reaction to it and rewarding to see that come to fruition. What are you most excited about for the future? It’s been interesting in the last few years to see the proliferation of digital tools and I’m excited to see evidence come through at a local and national level which demonstrates the impact they’re having on patient care. How do you like to unwind outside work? I mostly spend time with my partner and friends. I run and cycle, preferably somewhere muddy! I grew up in the countryside and I like getting out into the hills or onto trails, and ideally end up in a pub! Taking care of your wellbeing Every day, our staff go above and beyond to care for our patients. Please take the time to also look after your own wellbeing: • 24/7 helpline (out of hours) contact Care First on 0800 174319 (24/7) service) for emotional and psychological support or access online via carefirst-lifestyle.co.uk; login details can be found on Freenet • Contact the Samaritans (on 116 123), NHS Helpline (111) or your GP • Cost of living worries can have a huge impact on our mental health – visit our financial wellbeing page on Freenet • Visit Freenet for a range of resources, information and other wellbeing tips
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