EMPLOYEE HANDBOOK 1 SUCCESS. THE SOFTCAT WAY. jobs.softcat.com EMPLOYEE HANDBOOK Policy owner: Rebecca Monk, Chief People Officer Published date: 25 September 2023 Version: V1.2
E M P L OY E E H A N D B O O K 2 Welcome to Softcat’s Employee Handbook and Code of Conduct. Through this document, we aim to give you the essential low-down on working at Softcat. Further information can be found on Softcat Central, on the home page of your browser. WEL
EMPLOYEE HANDBOOK 3 Softcat’s purpose is to help customers use technology to succeed, by putting our employees first. “And we really do put our people first. You are the keystone of our competitive edge. Your passion, intelligence, creativity and commitment to the long-term success of our customers is what makes us stand out from the crowd. The Softcat goal is simple; to be the leading IT infrastructure product and services provider in terms of employee engagement, customer satisfaction and shareholder returns. Our success creates opportunities for our people and delivers growth for our customers and partners in turn. “This document will help you understand our values and how we do things around here. Here’s a hint: we take our work seriously, but we don’t take ourselves too seriously! COME GRAHAM CHARLTON, CEO “ “
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E M P L OY E E H A N D B O O K 5 PEOPLE We put people at the centre of everything we do: the customers we serve and the employees within our own business. Customer service is part of our DNA, and our people are the keystone to our competitive edge. PERFORMANCE Our market-leading reputation and strong track record of growth is based on our extensive portfolio of services and solutions, along with our top tier accreditations and partnerships. PLANET Softcat is a signatory to the United Nations Sustainable Development goals and we’re proud to be the first FTSE 250 company to be awarded 5 star status. We are also one of only 5 UK&I companies to win the HP Sustainable Impact Award. US? WHY
We’ve worked hard to identify the values that truly embody Softcat. Here you’ll find details on each value and what it means to us. OUR VALUES FUN We work hard to deliver a vibrant, people-led culture that is energising, rewarding and respectful. RESPONSIBILITY We are accountable for our actions and make decisions that are inclusive, embrace diverse points of view and are environmentally responsible. COMMUNITY We believe in the power of people, encouraging collaboration to provide support and positively contribute to our internal and external communities. INTELLIGENCE We commit to delivering exceptional performance by striving to be experts, using our best judgement to deliver the outcomes our customers need. PASSION We love enthusiasm and ambition, embrace fresh ideas and care deeply about helping our people, customers and partners to reach their fullest potential. E M P L OY E E H A N D B O O K 6
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PRIORITIES & PARTNERSHIPS IT DIGITAL WORKSPACE We improve experiences, create choice and enable outcomes by securely connecting people, apps, data and devices. We consider the key aspects that underpin a successful Digital Workspace strategy: Workstyle Flexibility, Employee and Employer Choice, and Collaborative Workspaces. HYBRID INFRASTRUCTURE Whether it’s public, private, or multicloud, what counts is delivering and maintaining the optimal combination of technology. Softcat is the right cloud aggregator to design, deliver and operate an effective and simplified cloud infrastructure for our customers. CYBER SECURITY Cyber security must evolve. From reacting to problems, to proactively addressing an organisation’s posture; from defining pointed solutions, to defining positive outcomes. Softcat builds, implements and maintains ongoing programmes to proactively reduce cyber risk that’s right for our customers. E M P L OY E E H A N D B O O K 9
E M P L OY E E H A N D B O O K 10 We have forged vendor partnerships with a portfolio of world-class IT suppliers, holding top level accreditations with each. We are fiercely independent, making for a genuinely vendor-agnostic approach to meeting our customers’ requirements. It also means we offer an extensive product range and have built a depth of technical knowledge not commonly seen. We value our IT vendor partners and take our partner responsibilities extremely seriously, which is reflected in the long list of partner awards we have received. As such, we are able to offer customers a single point of purchase and the opportunity to maximise the value of every strategic partnership. THE OF PARTNERSHIPS POWER
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E M P L OY E E H A N D B O O K 12 What sets us apart is you - how you work, how you behave and how you build relationships with each other and with your customers. It’s important to us that everyone at Softcat adopts our unique spirit, which means putting each other and our customers first. That’s how we’ve got to where we are and it’s certainly how we’ll continue to grow and flourish. WE SMILE AND SAY HELLO TO OUR COLLEAGUES. WE HAPPILY VOLUNTEER TO COVER EACH OTHER’S WORK. WE EMBRACE OUR DIFFERENCES. WE HOLD DOORS OPEN FOR EACH OTHER. WE ASKQUESTIONS BECAUSEWE’RE CURIOUSANDWANT TOLEARN. WE JOIN IN, WE VOLUNTEER, WE HAVE FUN. WE RECOGNISE EACH OTHER, LOUDLY AND REGULARLY! SPOTLIGHT IS OUR RECOGNITION PLATFORM FOR SHARING THE SOFTCAT LOVE! THE SOFTCAT SPIRIT
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E M P L OY E E H A N D B O O K 14 AND We take our wider responsibilities as a company very seriously. This includes our responsibilities to the environment, the communities in which we operate and ensuring Softcat is an inclusive place to work.
E M P L OY E E H A N D B O O K 15 CORPORATE SOCIAL RESPONSIBILITY Love2Give combines our fundraising and volunteering efforts into one. We’re the only employee network that can get away with throwing a pie at Graeme Watt, and since 2018, we’ve fundraised over £2.4m for causes we care about. If we all used our 16 hours of volunteering time, we’d give back nearly a decade’s worth of time. The committee is open to new members to organise events and influence the activity we do. To find out more about Love2Give, click here.
E M P L OY E E H A N D B O O K 16 ENVIRONMENT AND SUSTAINABILITY Ensuring that Softcat is an environmentally responsible employer is one of our key priorities. We’ve made huge progress over the years and now win awards for our commitment in this area. Click here for our leaflet on Sustainability.
EMPLOYEE HANDBOOK 17 Our company-wide Allyship programme has increased awareness of how we can all be a great ally to our colleagues. Make sure to book onto the programme via Fuse, our internal Learning platform. DIVERSITY AND INCLUSION We’re passionate about promoting greater diversity in the tech sector and creating a workplace and culture where all of our employees feel a sense of belonging and are empowered to be their authentic selves. Inclusion is everyone’s responsibility - from senior executives to our newest apprentices. And what we’re achieving today is just the beginning. We promise to champion diversity and inclusion for all minority groups with ongoing learning and training, as well as career progression opportunities for everyone. A key part of our strategy has been the introduction of our Community groups. For more information on each group, visit the Community pages on Softcat Central here. We have a number of mental health first aiders across all offices and community groups. They are there for you. Click here to go to the Mental Health page.
E M P L OY E E H A N D B O O K 18 BENEFITS PAY AND At Softcat we offer a comprehensive range of benefits. From financial planning support to long service awards and technology vouchers, you can choose what’s most important to you. Perklife is our benefits platform and can be accessed from Softcat Central here. PAYROLL And now onto the most important thing - getting paid! Our pay date is the last day of the month, unless that day falls on a Saturday, Sunday or Monday. In which case pay day will be on the preceding Friday. Look out for emails from payroll@softcat.com to confirm payroll and expenses dates throughout the year. LEAVE After all that work (and play!), we all need a hard-earned rest, so please check the Leave policy on People HR to see what you’re entitled to - your birthday day off for starters! When you visit the page, you will also find details on our policies regarding Sick and Compassionate leave as well as what you need to do regarding any Appointments (such as with the doctor, dentist or hospital etc) that you may have. SHARE INCENTIVE PLAN (SIP) This scheme allows you to purchase Softcat shares via your monthly salary, pre-tax. For more information, visit here. PEOPLE HR All of our policies can be found on the documents section of People HR. If there’s anything you can’t find on there, just ask the HR team.
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E M P L OY E E H A N D B O O K 2 0 CODEOF CONDUCT EQUALITY STATEMENT Softcat believes in fairness, equity and above all values diversity in all dealings; both as an IT Reseller and employer of the people. Softcat is committed to encouraging a supportive and inclusive culture amongst our workforce. The Company’s aim is to create a workforce that promotes a positive diverse culture and eliminates discrimination. The Company is committed to eliminating discrimination based on gender, age, disability, race, religion, sexuality or social class. Equality is ensuring that everyone has equal opportunities regardless of their ability, their background or their lifestyle. Diversity is about recognising and valuing differences, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, or sex and sexual orientation. Softcat supports the community it operates in, by working towards developing a workforce that is representative of the community it serves. Inclusion is about ensuring everyone can come to work and be themselves irrespective of their background or beliefs. Softcat is an inclusive company where you can enjoy the career you want, without changing the person you are. PROFESSIONAL STANDARDS It’s really important to us that you enjoy working at Softcat. We believe that you’ll do your best work if you’re enjoying your role and having fun. You could say we like to work hard but with a smile on our faces! We trust you to use common sense and good judgement when it comes to your behaviour whilst at work, with partners or customers and on work events. Maintaining the appropriate level of professionalism, whether that’s how you’re dressed, how you behave at a team night out or how you treat your colleagues in the office, is of utmost importance. Please familiarise yourself with our policies on People HR, speak to people around you and your manager about how things are done around here. And don’t forget to ask HR if you have any questions. WHAT TO DO IF YOU HAVE A CONCERN Speak Up Policy Softcat aims to conduct business with the highest standards of ethics, honesty and integrity, and recognises that you have an important role to play in maintaining this aim. Any employee concerned about any form of malpractice, improper action, or wrongdoing by the Company, its employees or other stakeholders are strongly encouraged to report the matter through the dedicated Speak Up portal.
EMPLOYEE HANDBOOK 21 IMPORTANT POLICIES Please do take time to familiarise yourself with the following policies on People HR, to ensure you comply with the relevant obligations at all times. • Disciplinary Policy • Grievance Policy • Anti-Harassment and Bullying Guidance • Sickness Policy • Information Security Policy • Acceptable Use Policy • Flexible Working Policy • Anti-Bribery, Corruption and Tax Evasion Policy • Social Media Policy • Relationships at Work Policy • Menopause Policy
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