Wright, Smith and Wibberley (2021) 6 Employee Voice Understand Employee Voice Embed communication strategies where worries, tensions and conflict can be discussed to improve workplace relationships. Create an inclusive work environment to ensure minority voices are heard. The Context A lack of voice and trust, or alienation can result in longer term consequences such as higher staff turnover and challenges to organisational commitment. Gender % Reporting diagra Practical Solutions • Avoid a two-tier workforce, between those working on and off site, by providing everyone opportunities to have their voices heard. • Focus on internal communication strategies that can replicate face-to- face communication for all employees. • Provide a structure for minority voices and employees that are silent to be heard by offering a variety of communication channels. • Introduce temperature checks (eg pulse surveys) so employees have confidence to speak about their experiences of remote/hybrid working. • Engage employees in discussions about the return to the physical workplace. • Discuss fairness at work concerns with employees. • Explore potential for unresolved conflict between team members. For example, regarding remote/hybrid work arrangements or communication. • Create worker forums to understand employee voice – clear communication lines create an inclusive work environment where worries and tensions can be heard.
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