32 33 TERMS & CONDITIONS The full and latest Terms and Conditions are available on our website at: www.clogau.co.uk/compose/terms By placing an order, you signify your agreement to be bound by these conditions. E&OE Clogau reserves the right to change prices or specifications without prior notice. Terms & Conditions may vary with different Compose by Clogau stockists. Please speak directly with the stockist you are purchasing from about any questions you may have. DATA PROTECTION NOTICE To help us provide the best possible service, we may collect and maintain certain information from our own stores and via online orders, for example billing and delivery information in accordance with the General Data Protection Regulation. Please note that our Compose by Clogau stockists may access and use your data differently. Please speak directly with the stockist if you have any questions relating to this. Read our full Data Protection Notice on our website: www.clogau.co.uk/privacy CLEAN.CARE.PROTECT The aftercare service and warranty that is included with the purchase of your Compose by Clogau® rings is as important as the rare Welsh gold they contain. COMPOSE BY CLOGAU AFTERCARE SERVICE Every Compose by Clogau engagement and wedding ring is accompanied by a 2 year warranty to guarantee peace of mind on this important and once in a lifetime purchase. Along with the GIA® certificate you receive with your ring(s), your Compose by Clogau warranty clearly documents all aspects of your purchase including your diamond’s carat weight, total number of diamonds in the ring and shank, as well as the cut, colour and clarity of the primary diamond in your ring. Your warranty also guarantees that rare Welsh gold has been included, ensuring the status of your carefully crafted, bespoke engagement ring as the ultimate heirloom to be treasured forever. COMPLIMENTARY AFTERCARE SERVICE To ensure your Compose by Clogau ring remains as beautiful as the day you bought it, we are delighted to offer you our complimentary Clean, Care, Protect service. Whether the ring you composed needs a professional clean and polish to revitalise it or perhaps a claw needs re-pointing, Clogau will ensure your Compose by Clogau® ring is lovingly cared for and returned to you as soon as possible. The two-year warranty period of your Compose by Clogau ring provides you with a thorough aftercare service. All you will need to do is return the ring directly to Clogau along with the Clean, Care, Protect service card and proof of purchase. We will carry out the warranty request and return your ring to you as soon as we can. Each time your ring is rejuvenated, a note of the date and the services carried out will be taken, acting as a brief log of your rings’ aftercare. Please send your ring(s) via a secure method to: Clogau Gold of Wales Ltd Sherbrooke House, 5 Kinmel Park, Abergele Road, Bodelwyddan, Rhyl LL18 5TX If you require any further information about the Clean, Care, Protect service available with your Compose by Clogau ring then please don’t hesitate to contact us on between 9am–5pm, Monday – Friday. CANCELLATIONS The process begins swiftly once you have placed your order for a Compose by Clogau Engagement ring. This is so we can fulfil your once in a lifetime purchase within the specified delivery window of 6-8 weeks. Therefore, any cancellations will be subject to a deduction of reasonable costs incurred to date. In order to cancel your order and discuss these costs, please contact our customer service team on 0345 606 88 77. RETURNS As each ring is made bespoke for our customers, if you require a refund for your Compose by Clogau engagement ring, this must be returned within 30 days of purchase and is subject to a deduction of reasonable costs. The item must be unworn, in its original packaging and must be accompanied with all original paperwork. Please contact our customer service team on 0345 606 88 77 to discuss your options. LAURA MAY BRIDAL With special thanks from Clogau to Laura May Bridal and their team, where all of the beautiful dresses featured in this brochure can be found. 112 Crwys Road, Cathays, Cardiff CF24 4NQ
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