TERMS AND CONDITIONS Booking with confidence Elgin Hotel Limited, trading as Elgin Tours and Events, is a fully-bonded member of the Association of British Travel Agents (ABTA V8213). Our registered office is at Elgin Hotel, 36-42 Queen’s Promenade, Blackpool, FY2 9RW and your booking with us is fully protected by our ABTA registered bond. Your contract and complaints By making a booking with us, you agree to our terms and conditions. Whether you book alone, or as part of a group, we will only deal with the lead booking names in all subsequent correspondence, including changes, amendments and cancellation. You must be at least 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and travel on holiday with us. You are responsible for ensuring the accuracy of the personal details or other information supplied in respect of yourself and any other person travelling on the booking. You are also responsible, as the lead name, for passing on any information regarding the booking to relevant persons. If you experience a problem during your holiday, please inform the relevant supplier (i.e. the hotel or coach transport company) and our representative immediately, who will endeavour to rectify the situation promptly. If the problem is not resolved at the time, please follow up your complaint in writing (within 28 days of returning home) to our customer service department at: Elgin Tours and Events, 36-42 Queen’s Promenade, Blackpool, FY2 9RW. (Full details of our complaints procedure and arbitration can be obtained from www.abta.com) Payment of deposit and price of booking Your booking is not confirmed until a deposit payment of £60 per person has been received and processed. Confirmation invoices will then be forwarded to you within 14 day of receipt of deposit. Bookings are not confirmed until the date shown on your confirmation invoice. If for any reason we are unable to confirm your booking, the deposit will be refunded immediately. The remaining balance of your booking must be paid at least 56 days (8 weeks) before your departure date. If your deposit and/or balance is not paid intime, we reserve the right to cancel your booking and retain your deposit where paid. If you are making a booking within 8 weeks of departure, payment of the total balance is required at the time of booking. The price of your booking is subject to surcharges for Government action, fuel and currency. In the event of any change, Elgin Tours and Events would absorb an amount equivalent to 2% of the holiday price (excluding amendment charges) Excesses of 2% will be added to the cost of the booking, plus a £1 administration fee. If this results in an increased of 10% or more of the original booking cost, you have the right to cancel the booking with a full refund (excluding amendment charges). You must cancel in writing within 14 days of being notified of this increase on the reissued invoice. If you cancel your holiday If you wish to cancel your booking, we must receive notification in writing from the lead person named on the booking. To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your booking, we’ll make a cancellation charge as shown on the scale below. N.B. If your cancellation is covered under the terms of a held insurance policy, you may be able to reclaim these charges Time period before departure date % of Booking Cost when cancellation received (excluding insurance paid) More than 56 days Deposit only 55 to 28 days 35% 27 to 14 days 65% 13 to 7 days 75% 6 days or less to departure 100% Amendment Charges Amendments can be made to your booking, but we do reserve the right to make an amendment charge of £20 per person. If, however, you change your booking (within 56 days of departure) to a later date, we reserve the right to implement cancellation charges as detailed above. Cancellation or alteration of your booking by Elgin Tours and Events In the unlikely event of Elgin Tours and Events altering or cancelling your booking, we will endeavour to advise you as soon as possible. Occasionally, it is necessary to make changes to our itinerary or travel times – and every effort would be made to offer alternative arrangements before a full and prompt refund of monies paid. If cancellation of the entire tour that you are travelling on becomes necessary, you would be offered compensation or a credit towards another Elgin Tours and Event package on the following scale. (Please note: this applies for bookings over the value of £100 per person.) Time period before Departure Compensation More than 28 days Nil 28 to 7 days £5 per person 7 days or less £10 per person Events Beyond Our Control Events beyond our control include; war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions and any other similar events. We reserve the right to make alterations to our advertised itineraries because of any of the above events. Insurance Although this is optional; we strongly recommend that you take out some form of holiday insurance or check that you are adequately covered on an existing policy before booking. Health Matters Please inform Elgin Tours and Events in advance if you have any specific needs. If you, or any members of your party, have any dietary requirements, please indicate this at the time of making your booking. Please also advise us if there is a passenger travelling with medical equipment, a wheelchair or a walker. Our responsibility for your booking We will arrange for you to receive the services that make up the booking that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of your booking with us is provided to the standard that was advertised by us (or as changed and accepted by you). We have taken all reasonable care to make sure that all the services which make up your booking are provided by efficient and reputable businesses. These businesses are required to follow standards and are enforced for health and safety and fire regulations. Brochure information/Timings/Coaches All information regarding our breaks is correct at the time of going to print. Very occasionally, artists, resorts or other facilities may be changed for reasons beyond our control. Any photographs or illustrations contained in the brochures are representational and are not necessarily of the exact destination or locations. All timings in the brochures are approximate and precise/confirmed timings, pick-up points, order of excursions and joining instructions will be sent in writing roughly 10 days before departure. The duration or number of days of your booking shown in the brochure includes the departure day and return day. All coaches used by Elgin Tours and Events are modern, comfortable and driven by an experienced courier. You will be allocated a seat number on most bookings, but if you have any specific requests, please highlight them at the time of making your booking. All coaches are non-smoking. General Passport and Visa Information You do NOT require a passport for holidays within the UK unless flying by aircraft. Data Protection and The Law In compliance with the General Data Protection Regulations, Elgin Tours and Events have a strict data protection policy in place which protects the personal booking information held by us. In cases where personal information is held, we confirm that we only hold Name, Postal Address, and in some cases, Telephone Number and Email Address. Other sensitive information, such as payment details are destroyed as soon as your payment is processed. Information may be passed to public authorities as required by law. Information passed to persons responsible for travel arrangements may include sensitive information such as details of disabilities, dietary or religious requirements. (If you do not consent to us passing on this information, we are unable to fulfil your booking. By making a booking and paying a deposit, you consent to this information being passed on to the relevant person.) Any claim under these terms and conditions (The Agreement) shall be subject to English Law and all proceedings shall be within the exclusive jurisdiction of the English Courts. TOURS & EVENTS
RkJQdWJsaXNoZXIy NTI5NzM=